Cadillac’s parent company, General Motors, has issued a recall for some 2019 and 2020 Cadillac XT4 units to address issues with the vehicle’s rear-view camera.
Problem: in affected vehicles, the Video Processing Module (VPM) may lose communication with the rearview camera, resulting in loss of the rearview camera image.
The danger: if communication is lost with the rearview camera, the driver’s rearview visibility may be reduced, increasing the risk of an accident.
Repair: dealer technicians will update the VPM software or replace the VPM as necessary. This procedure will be performed at no cost to Cadillac XT4 owners.
Affected components:
- Video processing module
- Rear camera
Affected vehicles:
- Cadillac XT4 2019
- 2020 Cadillac XT4
Number of affected vehicles: Cadillac hasn’t mentioned how many units of the Cadillac XT4 are affected by the rearview camera problem.
The next step: Cadillac will begin contacting owners of affected Cadillac XT4 units with letters to be delivered on January 9th2023. Additionally, owners can visit my.cadillac.com and enter their VIN to see if a particular XT4 is affected by this condition, or can use the contact info below to contact Cadillac or the National Highway Traffic Administration (NTHSA) for more information .
Contact information:
- Cadillac recall number: N222373320
- Cadillac Customer Service: 1-877-248-2080
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
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