Cadillac parent company General Motors has released a service bulletin addressing internal seam and underbody sealer issues in the 2023 Cadillac XT5.
Problem: internal seams and underbody sealers may fail during adhesion tests at the factory.
The danger: failures in the internal lining and underbody covering could compromise the structure of the luxury crossover.
Repair: dealer technician will check the sealer and apply new sealer to the affected area. Sealers should not be ordered from GMCCA (GM Customer Care & Afersales). Instead, 3M Bare Metal Sealer (part number 8310) must be used. The repair process will take about four hours to complete.
Affected components: internal seams and underbody sealer.
Affected vehicles: Cadillac XT5 2023.
Number of affected vehicles: Cadillac did not specify how many 2023 Cadillac XT5 units might be affected by this condition.
The next step: Affected vehicle owners will be notified by mail with instructions on how to proceed. Additionally, owners can contact Cadillac directly using the contact information included below.
Contact:
- Cadillac Customer Service: 1-800-333-4223
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